Derek & and the Gold Star team were awesome. Not only did they answer all of our questions and helped us find the best possible scenario for our refinancing needs, but their turn around time was amazing as well. The whole process took less than three weeks from start to finish and was very painless. Derek took care of all the details, including a last minute change to insure our Equity Line of Credit was subordinated with the existing lender. We would highly recommend anyone taking the time to visit with Derek & his team to explore their mortgage needs…it will be worth your investment in time.
-S. Dierks, Jr.
I had started the process with Amerisave mortgage in Georgia about 45 days prior to speaking to Derek for the first time. I called into the office, and was pleasantly surprised at how well he listened to what we were trying to accomplish and understood our frustration in not closing in a timely manner with Amerisave. We went into his office and were immediately re-assured about our decision. He told me that he would most likely be able to get my loan closed before Amerisave even contacted us again to obtain more documents, or to tell us that they were ready. Not only was he right, but he also beat their rate, and their closing costs. It took nine days from the time we started the process with Derek. He was also able to leave our line of credit open behind our first mortgage, which we didn't want to touch, and Amerisave was trying to get us to close. I have recommended my neighbors to Derek, and other friends as well. Superb customer service!
-S. and W. Gottieb, Boca Raton, FL
I thought honest mortgage companies were dead...until I met Derek last month. My office is down the street from his. After calling in to the office and having a conversation with Derek, his "matter of fact" confidence made it feel worth my while to go in and meet him and see what was available.
When I was greeted by him at our appointment, I was surprised to see a young, energetic, professional in a full suit finishing up with another client.
When we sat down, he did everything possible to make me feel comfortable, and take the extra time to explain things to me and wouldn't move forward unless I understood it and was on the same page. After I asked several questions (some of them repetitive), he came up with a refinance plan that lowered my monthly payment over $300, paid off my car and gave me cash that I wanted to put into my home to finish renovations. His assertiveness really impressed me, and made me feel like I was dealing with someone who knew what they were doing. He was extremely polite, and looked me in the eye when talking to me.
Here is the best part: Not only did we close before he thought we would (20 days), nothing changed at all, and he found an additional way to save me money on the cost. I was so delighted to deal with Derek, and I truly felt lucky to have worked with him- he is the best. He did everything he said he would, kept me updated every step of the way, was truthful, and was aggressive in delivering what he said he could. I have already recommended him to several friends and family members. I will never go elsewhere for any home financing again.